Category Archives: Communication

The Evil Madlib

The biggest difference between judging someone and evaluating someone is whether or not you are projecting a motive. Motives are an internal motivators that other people have no true access to unless we self report them. When I evaluate someone I must be careful to only take into account what I see and not speculate on motivations.

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Effective Assessment

Every great team has a culture of evaluation. This is necessary to assess effectiveness and effort. Even their assessment is effective because they assess the right things. It’s easy to measure things that are going to show a positive result but great teams are not afraid to take a look under the hood to see what needs

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Set a Standard

Every team has a certain level of expectation for both quality of product and behavior. Quality is only achieved through a set of standards. Standards have to be set for people to understand expectations. Some people see any standard as overbearing and unreasonable because of the inherent implication of accountability. However having a clearly communicated statement about

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Talking About Talking

Semantics can be important when proper communication is at stake. Words matter and clear communication is as important as anything on a successful team. Great teams know that getting the terminology right is more about alignment than anything else. Ordinary teams can get bogged down in an endless circle of conversations about their conversations. Teams are often

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Enduring the Road

Teams cannot endure the challenges on the road to the top without having the ability to truly speak and receive truth from each other. If a team attempts something great without this ability, the journey will tear the team to pieces. Pride is a sneaky little choice that never lets anyone close enough to truly help me.

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I was only teasing.

Great teams are careful about their attitude towards inclusion. When we tease each other, we must make sure that the message we send is endearing and not exclusionary. Teammates can have a lot of fun teasing each other around inside jokes and familiar themes they have shared in their time working together. Teasing is a problem when

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Don’t Talk

Dependable communication also knows when to be quiet. Not everything needs to be communicated. Chatter on a radio can be annoying and make the team less dependable because not everyone can communicate at the same time. Dependable communication is dependable because it only happens when it should. The boy who cried wolf is a story about dependable

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Talk

Dependable teammates know when they should communicate. They speak up when something is wrong. They warn teammates of potential challenges they experience. When they are sick or not able to come in, they never miss without giving notice to those who they know are depending on them. Communication is the key to linking the work between two

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Quality Coms

Two people who work next to each other but never communicate might as well be working on different teams. Communication is crucial to collaboration but so many people treat it as a non-preferred administrative task. I am convinced that the quality of communication determines the quality of the team. Quality communication must run in both directions. Teammates

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Communication communicates something.

When we are on a team, we all communicate something…even when we fail to communicate. We only ever do what we care about and when we fail to communicate, we actually communicate a number of things. For one, we reveal a lack of value for communication. This in turn communicates a lack in value for collaboration. When

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