Category Archives: Communication

Don’t Talk

Dependable communication also knows when to be quiet. Not everything needs to be communicated. Chatter on a radio can be annoying and make the team less dependable because not everyone can communicate at the same time. Dependable communication is dependable because it only happens when it should. The boy who cried wolf is a story about dependable

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Talk

Dependable teammates know when they should communicate. They speak up when something is wrong. They warn teammates of potential challenges they experience. When they are sick or not able to come in, they never miss without giving notice to those who they know are depending on them. Communication is the key to linking the work between two

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Quality Coms

Two people who work next to each other but never communicate might as well be working on different teams. Communication is crucial to collaboration but so many people treat it as a non-preferred administrative task. I am convinced that the quality of communication determines the quality of the team. Quality communication must run in both directions. Teammates

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Communication communicates something.

When we are on a team, we all communicate something…even when we fail to communicate. We only ever do what we care about and when we fail to communicate, we actually communicate a number of things. For one, we reveal a lack of value for communication. This in turn communicates a lack in value for collaboration. When

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Accepting Disagreement

Accepting that disagreement is both necessary and healthy is the first step to a willingness to disagree well. Any team that lacks disagreement is never going to achieve greatness because they either limit healthy conflict and debate or they are dishonest with themselves about the presence of it. This is usually the case when people are uncomfortable

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Past

The past cannot be undone. It can be remembered and learned from. It can also be forgotten and ignored. The past has a special attribute that is distinct from our present and future… certainty. What has happened has definitely happened. There is valuable information in the past because of the certainty of it. We should not ignore

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Which Why?

Most people have heard that it’s important to communicate the “why” behind an endeavor to help create buy-in. While this is true, it is even more important to know which why to communicate. There are sometimes two “why’s” that motivate us. The first is “because it’s effective” and the second is “because I’ll feel better if we

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Flexibly Informed

The best gameplans are not scripts. They may include a portion of a script that is designed to direct action and experimentation in order to gather information. That information is then planned to inform adjustments that are anticipated from the beginning of the team’s planning. Planning to adjust based on data that is later gathered allows teams

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Ask

I often wonder about how many questions go unanswered because they gone unasked. How many arguments could be avoided if a simple question was asked to provide the clarity needed to prevent the disruptive misunderstanding? How many mistakes could be preempted by a simple “stupid” question that we avoid in order to preserve our reputation until the

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How do I know when I am not supportive?

When I cannot help myself from looking for others that might share my disagreement, I am in danger of harming the team dynamic for the sake of my preference or agenda. If I have gotten to the point that my disagreement has taken the form of a moral judgement, then I must think about why I would

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