Baggage

When team communication works, the team creates a habit of sharing the truth about situations. When communication doesn’t work, it’s used to confirm insecure biases on either end of the management spectrum. Much of what we say or communicate is unhelpful or even hurtful. This is why people learn to keep to themselves even when communication is vital to success. Odds are most of the team has been burned by ineffective or hurtful communication in a past experience. That baggage must be unlearned for a team to trust in any communication system.

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