The Direct Approach

Every team must choose to either be passive about conflict or to take a more direct approach. The culture of every team is obvious after the first big blow up. What does the team do after the dust settles? Do they follow up and talk about the impact of what just happened? Or do they act like nothing ever happened? I find the direct approach may feel worse in the short term but it saves time and ultimately hurt feelings over the long term. This is because a quick and direct conversation can clear up a small misunderstanding of intention or tone. This frees the minds and hearts of everyone involved to focus on the tasks that move the team forward rather than the drama of unresolved conflict.

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