Surprised I’m Surprised

Even the greatest planners are surprised by novel situations. In some ways, the very act of preparing for the possibility of being surprised mitigates the actual surprise when it comes. This allows a team to be in a better position to think on their feet and make sound adjustments without a panic. Overconfidence leads to an inflexible mind that is too surprised that they’re surprised to react appropriately in the critical moments. Knowing that you don’t know what you don’t know is a crucial part of planning and implementation.

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