Confusion/Clarity Reflects Leadership
Every team exists on a spectrum of clarity and confusion. There are spoken rules and unspoken rules. The distance between those can be a measure of clarity versus confusion. It is the responsibility of the team leader to eliminate confusion at all costs. We all have avoided an issue because we didn’t like the consequence that would come with clarity. The problem is that confusion is a poor mask because when it becomes pervasive, the team will demand clarity and the consequence will be inevitable and often ill timed. The state of confusion always reflects the leadership of the team because the team cannot be held accountable to ask questions when they don’t know what they don’t know.