Skill Development

Training should always be an intentional task and not something to just get out of the way because we are impatient to get started. Teams that neglect training will hang their teammates out to dry by requiring them to “figure it out” as they go. This is occasionally referred to as “baptizing someone by fire.” It’s a practice that may be convenient in a pinch, but shouldn’t replace training. Training should include an initial orientation to the skills required. Training should also follow the initial experience of performing the newly trained skills so that teammates can be taught to troubleshoot and solve situations that could not be simulated in training. Training should also include a path for the trained to become the trainer. Nothing demonstrates understanding like being able to teach others. Great teams don’t let their impatience to get started limit their new teammates.

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