Watch, Wait, Listen
There is a time to move quickly, but when we are evaluating ourselves and our team it’s best to move slowly. Evaluation requires three practices:
Watch: When we evaluate our team, we have to watch more than the outcomes. We have to see the processes to understand the causes of the outcomes. We should catch our team doing the right thing more often than not and therefore affirmation should outweigh correction.
Wait: Effective evaluations take time or they are just being done to confirm what we already believe. It takes time to evaluate a whole process and not just the outcomes.
Listen: Effective evaluations require an open mind. If we evaluate our favorites with rose colored glasses, they will never improve. Difficult teammates need a real chance to redeem themselves.