Managing Complaints and Concerns
When a team experiences a difference of opinion, it is important to understand the actual point of disagreement. When agendas and preferences are mixed with valid concerns during a team discussion, the outcome can be anything but unifying. The team must have the leadership ability to unify the conversation around the team purpose and goal. The next step is to evaluate whether any of the complaints or concerns are aligned with the team purpose and goal. Concerns that are aligned should be addressed and adjustments should be made. Complaints and concerns that are not should be left alone because they are robbing the team of energy and bandwidth and instead, the team is spending it on preferences and private agendas.