Collateral Damage

When we sacrifice accuracy for speed while troubleshooting, we invariably miss the mark we are aiming for. There are ramifications for shooting from the hip. Teams are not always making decisions on a safe firing range where the worst thing that happens is the source of a problem remains unresolved. Just as in shooting an actual gun, our decisions have ramifications when they miss. Bad ideas do not always happen in a vacuum. They can hurt people. Bad ideas can create more problems than the ones they failed to solve. Troubleshooting should be done with care. Not everything is a matter of life and death in the moment. Slow down. Identify the target. Breathe…and then pull the trigger.

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