There can be three responses to the unexpected:
1) The Toolbox (fix)
2) The Denial (hide)
3) The Lesson (learn)
The first two responses are the most natural responses to the unknown. They are fear-based responses that usually help the team make up their mind too quickly to respond with discretion. Unknown circumstances only come with inexperience. Understanding that the team is in uncharted waters should stimulate a more careful response than a quick fix or flight from the unexpected reality. Acknowledging the problems with their causes allows a team to learn and grow. Addressing the problems with quick fixes or denial only works to preserve the team’s current level of inexperience.