Accountability

The team will only be as effective as its methods of accountability. Those methods usually fall into two categories:

1) Methods that make us feel good
2) Methods that make us better

We tend to improve what we intentionally track and measure. We also tend to avoid tracking areas that need improvement where we have no real strategy to improve them. Why track something that will simply depress the team? The reason is that necessity is the mother of all invention. Tracking areas that require improvement should inspire the problem solvers on the team to innovate. Constant tracking tells us if the experiment worked so we do not confuse efforts with results. Choosing to objectively track progress will eventually cost the team over time in a surprising way that doesn’t match the team’s subjective narrative.

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