Doing the Right Thing the Wrong Way

Telling someone who fears change that it’s “just the way it is” is as insensitive as telling someone that we all die at a funeral. Acknowledging a sense of loss goes a long way in leading a teammate through a change. It deepens a sense of empathy and in turn, builds trust.

Trust is a great first step towards creating a sense if safety that transitioning to a new routine requires. Forcing change down a team’s throat actually has the opposite of the desired effect. It erodes trust and leads to greater anxiety and trepidation. Constant change without trust leads to an expectation of constant future anxiety.

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