The Secret to Support
The secret to success is in knowing when something is a big deal and when something isn’t. Our support should match the need of the moment. Overreaction can occur in the form of criticism or praise and both situations can lead to a loss of credibility. Eventually people will tune the over-reactor out and that limits that person’s ability to be supportive over time.
And “under-reaction” can also seem unsupportive. We should never underestimate the power of acknowledgement. Acknowledging a hurtful moment communicates support to a down teammate. A pat on the back can also go a long way. Have you ever done something and wondered if anyone even noticed? Maintaining a state of deprivation without appropriate supportive feedback will erode the trust of the team dynamic over time.
A supportive teammate knows what a teammate needs and when it’s needed.