People Over Programs
I have often heard from people who were hurt by a tough decision that people should come before programs. While this is generally true, I believe the statement is a often misused. Programs and policies are often put in place in order to avoid situations where people get hurt. These are usually appreciated until they become inconvenient. Decisions are never easy and sentiment complicates things. Polices and programs help us document why we decided what we did in the past and they should be impartially evaluated to see if they still accomplish that.