Zero Tolerance for Complaining
Great teams do not tolerate complaining. Complaining is one of the most divisive and least productive activities we can engage in. When we complain, we are avoiding accountability. We have assigned blame and that conclusion is now being communicated to other people. Blame rarely takes a team where it needs to go. Wasted time figuring out where to place the blame goes from bad to worse when we complain because we are now wasting another person’s time while they listen to our complaints. Great teammates not only avoid complaining themselves, they also hold other teammates accountable to limit complaints coming to them.